Legal

Refund & Cancellation Policy

Last updated: 17 May 2026

Our Commitment If you have a genuine issue with your purchase, we will respond within 48 hours and resolve within 7 business days. We believe in fair dealing.

1. Digital Products (One-Time Purchases)

General Policy Digital products are delivered electronically and are non-returnable once access or download has been provided. Refunds are not offered as a matter of course.

We will issue a full refund only in the following cases:

Situation	Refund	Timeline
Product never delivered due to technical fault on our side, unresolved within 48 hours	✅ Full refund	5–7 business days
Product is materially different from its description on the product page	✅ Full refund (after review)	5–7 business days
Duplicate charge / double payment (verified via Razorpay)	✅ Full refund of duplicate	5–7 business days
Product downloaded and access confirmed by dashboard logs	❌ Not eligible	—
Changed mind after download	❌ Not eligible	—

2. Membership Subscriptions

Cancellation: Cancel anytime from Dashboard → Billing → Cancel Plan. Access continues until end of the current paid period. No pro-rata refund for unused days.

Situation	Refund
Charged after successfully cancelling (verifiable in our system) — report within 7 days	✅ Full refund
Duplicate charge in the same billing cycle	✅ Full refund of duplicate
Cancellation not processed due to technical error on our side	✅ Refund after verification
Cancelled and requesting refund for the current period	❌ Not eligible

3. Marketing Services

Refund terms for Marketing Services are governed exclusively by the signed Service Agreement. Milestone-based deliverables are non-refundable once delivered and approved. Retainer fees for a given month are non-refundable after the service period begins. Contact info@growfyxmedia.com if you do not have a signed agreement.

4. How to Request a Refund

Step-by-Step Refund Process

Email billing@growfyxmedia.com with subject: Refund Request — [Your Order ID]
Include: your registered email, Razorpay Payment ID, and a brief description of the issue.
We will acknowledge within 48 hours.
We may request screenshots or additional information.
Approved refunds are processed via Razorpay to the original payment method within 5–7 business days.
Your bank/wallet may take an additional 3–5 business days to reflect the amount.

5. Escalation

Level 1: Email support@growfyxmedia.com — "Refund Escalation". Senior team review within 3 business days.
Level 2: Contact our Grievance Officer — see Grievance Redressal Policy. Resolution within 30 days.
Consumer Forum: File a complaint at edaakhil.nic.in under the Consumer Protection Act 2019.

6. GST on Refunds

When a refund is processed, the GST component is also refunded. A credit note will be issued in accordance with GST rules. Your original tax invoice remains valid for your records.

GROWFYX MEDIA PRIVATE LIMITED CIN: U73100UP2026PTC247804 • GSTIN: [YOUR_GSTIN]
📞 +91 93114 76036 • ✉ billing@growfyxmedia.com • support@growfyxmedia.com